{"id":798,"date":"2024-09-13T20:44:12","date_gmt":"2024-09-13T19:44:12","guid":{"rendered":"https:\/\/papelulandia.es\/politique-de-retours-et-de-remboursements\/"},"modified":"2024-09-13T20:44:12","modified_gmt":"2024-09-13T19:44:12","slug":"politique-de-retours-et-de-remboursements","status":"publish","type":"page","link":"https:\/\/papelulandia.es\/fr\/politique-de-retours-et-de-remboursements\/","title":{"rendered":"Politique de retours et de remboursements"},"content":{"rendered":"<section class=\"policy\">Chez <strong>Papelulandia<\/strong>, nous voulons que tu sois pleinement satisfait(e) de ton achat.<br \/>\nSi tu changes d&rsquo;avis, tu as le droit de retourner ta commande dans un d\u00e9lai de <strong>15 jours<\/strong> \u00e0 compter de la date de livraison \u00e0 l&rsquo;adresse de destination.<\/p>\n<h2>Droit de r\u00e9tractation (changement d&rsquo;avis)<\/h2>\n<ul>\n<li>L&rsquo;article doit \u00eatre retourn\u00e9 dans son <strong>\u00e9tat original<\/strong> et dans son <strong>emballage d&rsquo;origine<\/strong>.<\/li>\n<li>Les <strong>frais de port du retour<\/strong> sont \u00e0 la charge de Papelulandia, mais les frais de port initiaux ne seront pas rembours\u00e9s.<\/li>\n<li>Pour <strong>renvoyer le produit<\/strong>, contacte-nous \u00e0 <a href=\"mailto:pe*****@**********ia.es\" data-original-string=\"sH6QNLJ3Kjleafs+7PrVPQ==751a5oSNs+5sDena+i3YwPq1ImC++4Hx1pYJUENBb4\/PpI=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='bywX0TRL1missJ2BAFIA0A==751hLlQQ8UcFNpQ9GICRAeveI0l\/90IzpCIdPnf72AvPRQ='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>pe<span class=\"apbct-blur\">*****<\/span>@<span class=\"apbct-blur\">**********<\/span>ia.es<\/span><\/a> et suis les instructions que nous te donnerons. Nous programmerons un enl\u00e8vement au lieu de livraison dans la mesure du possible.<\/li>\n<\/ul>\n<p>Une fois que nous aurons re\u00e7u et inspect\u00e9 le produit retourn\u00e9, nous t&rsquo;informerons de l&rsquo;\u00e9tat du remboursement.<br \/>\nS&rsquo;il est approuv\u00e9, il sera effectu\u00e9 via le m\u00eame mode de paiement que celui utilis\u00e9 lors de l&rsquo;achat.<\/p>\n<h2>Retours pour d&rsquo;autres motifs<\/h2>\n<p>Si le motif du retour est diff\u00e9rent (par exemple, article endommag\u00e9, incorrect ou d\u00e9fectueux), chez<br \/>\n<strong>Papelulandia<\/strong>, nous traiterons chaque cas de mani\u00e8re personnalis\u00e9e :<\/p>\n<ul>\n<li>Nous organiserons l&rsquo;<strong>enl\u00e8vement du produit<\/strong> dans la mesure du possible.<\/li>\n<li>Dans ces cas, les <strong>frais de port<\/strong> seront \u00e0 la charge de <strong>Papelulandia<\/strong> et, en cas de retour, <strong>les frais de port initiaux seront rembours\u00e9s<\/strong>.<\/li>\n<\/ul>\n<p>Pour initier toute demande de retour ou d&rsquo;\u00e9change, \u00e9cris-nous \u00e0<br \/>\n<a href=\"mailto:pe*****@**********ia.es\" data-original-string=\"dxi\/rmkrFhuUoEGItcNZGw==751ce7Xp\/27p6OYNPHiFPKJ9uV2Cu64MQhJKXzeoIyw7H8=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='HsQXbQ81xR\/qAeiQbyA6ww==7515v0yO6GUgirpTGLXKCWHIIrNf60QfQPNE3aJgKKMNf4='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>pe<span class=\"apbct-blur\">*****<\/span>@<span class=\"apbct-blur\">**********<\/span>ia.es<\/span><\/a>.<br \/>\nNous aurons besoin du re\u00e7u ou de la preuve d&rsquo;achat.<br \/>\n<strong>Important&nbsp;:<\/strong> N&rsquo;envoie pas ton achat sans nous contacter au pr\u00e9alable.<\/p>\n<h2>Cas avec remboursement partiel<\/h2>\n<p>Les cas suivants seront \u00e9valu\u00e9s individuellement :<\/p>\n<ul>\n<li>Articles qui ne sont pas dans leur \u00e9tat original, qui sont endommag\u00e9s ou auxquels il manque des pi\u00e8ces pour des raisons ind\u00e9pendantes de la volont\u00e9 de <strong>Papelulandia<\/strong>.<\/li>\n<li>Articles retourn\u00e9s plus de 15 jours apr\u00e8s la date de livraison.<\/li>\n<\/ul>\n<h2>D\u00e9lais de gestion<\/h2>\n<ul>\n<li><strong>\u00c9changes&nbsp;:<\/strong> Le d\u00e9lai de livraison du nouveau produit peut varier en fonction de ton emplacement.<br \/>\nN&rsquo;envoie pas l&rsquo;article sans pr\u00e9venir&nbsp;; <strong>Papelulandia<\/strong> coordonnera l&rsquo;enl\u00e8vement et l&rsquo;envoi d\u00e8s que possible, en te tenant inform\u00e9(e) du suivi \u00e0 tout moment.<\/li>\n<li><strong>Remboursements&nbsp;:<\/strong> Ils seront trait\u00e9s conform\u00e9ment aux conditions indiqu\u00e9es dans la section Remboursements.<br \/>\nLe d\u00e9lai avant qu&rsquo;il n&rsquo;apparaisse d\u00e9pendra de ta banque ou de ton \u00e9tablissement et du mode de paiement utilis\u00e9.<\/li>\n<\/ul>\n<h2 data-start=\"0\" data-end=\"15\">Remboursements<\/h2>\n<p data-start=\"16\" data-end=\"444\" data-is-last-node=\"\" data-is-only-node=\"\">Une fois que nous aurons re\u00e7u et examin\u00e9 ton retour, nous te contacterons pour te notifier que nous avons re\u00e7u l&rsquo;article retourn\u00e9. Nous t&rsquo;informerons \u00e9galement si ton remboursement a \u00e9t\u00e9 approuv\u00e9 ou refus\u00e9.<br data-start=\"226\" data-end=\"229\">S&rsquo;il est approuv\u00e9, ton remboursement sera trait\u00e9 et le montant sera automatiquement cr\u00e9dit\u00e9 sur ta carte de cr\u00e9dit ou sur le mode de paiement original, dans un d\u00e9lai qui d\u00e9pendra de ta banque ou du mode de paiement utilis\u00e9. <\/p>\n<h2>Retards ou remboursements non re\u00e7us<\/h2>\n<ol>\n<li>V\u00e9rifie \u00e0 nouveau ton compte bancaire.<\/li>\n<li>Contacte l&rsquo;organisme \u00e9metteur de ta carte.<\/li>\n<li>Parle \u00e0 ta banque&nbsp;; il y a parfois un d\u00e9lai de traitement avant que le remboursement n&rsquo;apparaisse.<\/li>\n<\/ol>\n<p>Si tu as d\u00e9j\u00e0 fait tout cela et que tu n&rsquo;as toujours pas re\u00e7u le remboursement, \u00e9cris-nous \u00e0<br \/>\n<a href=\"mailto:pa**********@**********ia.es\"><span \n                data-original-string='Nyk0i8\/5NNxUZC9qNMPuPQ==751sk9P7Ug754eOZ0yfsuDGVcndwegCCI88cTrpYWg0KgU='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>pe<span class=\"apbct-blur\">*****<\/span>@<span class=\"apbct-blur\">**********<\/span>ia.es<\/span><\/a> et nous serons ravis de v\u00e9rifier.<\/p>\n<h2>Articles en promotion<\/h2>\n<p>Chez <strong>Papelulandia<\/strong>, tous les articles \u2014 m\u00eame ceux qui sont en promotion \u2014 sont soumis \u00e0 la m\u00eame politique d&rsquo;\u00e9changes et de retours.<\/p>\n<h2>Cadeaux<\/h2>\n<ul>\n<li>Si l&rsquo;article a \u00e9t\u00e9 marqu\u00e9 comme cadeau et envoy\u00e9 directement \u00e0 toi, nous contacterons l&rsquo;acheteur et tu recevras un <strong>bon cadeau<\/strong> de la valeur du retour.<br \/>\nUne fois que nous l&rsquo;aurons re\u00e7u, nous te l&rsquo;enverrons par courrier \u00e0 la m\u00eame adresse.<\/li>\n<li>S&rsquo;il n&rsquo;\u00e9tait pas marqu\u00e9 comme cadeau ou si la personne qui l&rsquo;a achet\u00e9 l&rsquo;a re\u00e7u avant, le remboursement sera effectu\u00e9 \u00e0 cette personne,<br \/>\nqui recevra la confirmation.<\/li>\n<\/ul>\n<h2>Besoin d&rsquo;aide&nbsp;?<\/h2>\n<p>Nous sommes l\u00e0 pour t&rsquo;aider. Si tu as des questions sur les retours ou les remboursements, \u00e9cris-nous \u00e0<br \/>\n<a href=\"mailto:pa**********@**********ia.com\"><span \n                data-original-string='YPFRyAu3vrmNTSNJ3G2Kig==751c9L6Ekj5WQRTa4AlI\/HRoHgnke0Qpl0S\/a6n9u2mV9Y='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">**********<\/span>ia.es<\/span><\/a> et nous te r\u00e9pondrons d\u00e8s que possible.<\/p>\n<p style=\"margin-top: 20px; font-style: italic; font-size: 1.1em;\">\u2728 Chez Papelulandia, ta satisfaction est aussi importante que chaque d\u00e9tail que nous cr\u00e9ons pour toi. \u2728<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Chez Papelulandia, nous voulons que tu sois pleinement satisfait(e) de ton achat. Si tu changes d&rsquo;avis, tu as le droit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-798","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false,"dgwt-wcas-product-suggestion":false},"uagb_author_info":{"display_name":"LUCIA DEL CAMPO GUTIERREZ","author_link":"https:\/\/papelulandia.es\/fr\/author\/lucamgugmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Chez Papelulandia, nous voulons que tu sois pleinement satisfait(e) de ton achat. Si tu changes d&rsquo;avis, tu as le droit [&hellip;]","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/papelulandia.es\/fr\/wp-json\/wp\/v2\/pages\/798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/papelulandia.es\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/papelulandia.es\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/papelulandia.es\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/papelulandia.es\/fr\/wp-json\/wp\/v2\/comments?post=798"}],"version-history":[{"count":0,"href":"https:\/\/papelulandia.es\/fr\/wp-json\/wp\/v2\/pages\/798\/revisions"}],"wp:attachment":[{"href":"https:\/\/papelulandia.es\/fr\/wp-json\/wp\/v2\/media?parent=798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}